Terms & Conditions.

About Crystly

Crystly provides packaged drinking water and customised or branded water bottle solutions for businesses, restaurants, cafés, hotels, corporate clients, events and other customers.

Information displayed on this website is provided for general information and business enquiry purposes and may be updated from time to time.

Acceptance of These Terms

By accessing or using this website, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please discontinue use of the website.

Website Use

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not knowingly attempt to gain unauthorised access to website systems, submit malicious material, or use the website to engage in unlawful activity.

Orders, Quotes & Pricing

Product enquiries, quotations and pricing shared through the website or by our team are subject to the specific requirements of the order.

A quotation does not by itself constitute acceptance of an order. An order becomes confirmed only after the relevant commercial details have been agreed by the parties.

Custom Labels & Customer Materials

Customers may provide logos, trademarks, artwork, brand assets or other materials for customised bottles.

Customers are responsible for ensuring that materials supplied by them are accurate and that they have the necessary rights or permissions to use those materials.

Customer-owned branding remains the property of the respective owner. Crystly may use supplied materials only to fulfil the agreed customised product or service.

Production & Delivery

Production and delivery timelines may depend on order quantity, artwork approval, product availability, manufacturing schedules, delivery location, transportation and other operational factors.

Any timeline provided by Crystly is an estimate unless expressly confirmed otherwise in writing.

Minimum Order Quantities

Customised water bottle orders may be subject to minimum order quantities depending on bottle format, label requirements, production process and customer specifications.

The applicable minimum quantity will be communicated during the quotation or order process.

Product Inspection & Issues

Customers should inspect delivered products within a reasonable period and notify Crystly promptly if they identify an issue relating to the delivered order.

Complaints should include sufficient details and, where appropriate, photographs or other evidence to help Crystly investigate the issue.

Intellectual Property

Unless otherwise stated, the Crystly name, logo, website design, text, graphics, photographs, videos, illustrations and other website content are owned by or licensed to Crystly.

You may not reproduce, modify, distribute, publish, sell or commercially exploit Crystly website content without prior written permission.

Website Accuracy

Crystly aims to keep information on this website accurate and current. However, we do not guarantee that every description, image, specification, price, availability statement or other information will always be complete, accurate or up to date.

Third-Party Links

The website may contain links to third-party websites or social media platforms.

Crystly is not responsible for the content, availability, security, privacy practices or terms of third-party websites.

Website Availability

We may temporarily suspend, modify or discontinue parts of the website for maintenance, updates, security, technical issues or other operational reasons.

We do not guarantee uninterrupted or error-free access to the website.

Limitation of Liability

To the extent permitted by applicable law, Crystly will not be liable for indirect, incidental, special or consequential losses arising from use of the website or reliance on information presented on it.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted under applicable law.

Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms or infringement of third-party rights through materials supplied by you.

Privacy

Any personal information submitted through the website may be handled in accordance with Crystly's Privacy Policy, where applicable.

Customers should avoid submitting unnecessary sensitive or confidential information through public website forms.

Changes to These Terms

Crystly may update or modify these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised effective or updated date.

Governing Law

These Terms & Conditions shall be interpreted in accordance with applicable laws of India, subject to the jurisdiction and dispute-resolution arrangements applicable to the relevant transaction.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.