Privacy Policy

Information We Collect

Depending on how you interact with CRYSTLY, we may collect information that you voluntarily provide to us.

This may include:

• Name
• Business or company name
• Phone number
• WhatsApp number
• Email address
• City or location
• Delivery address
• Billing or business information
• GST/business details where required
• Product requirements
• Order or enquiry details
• Custom-label requirements
• Logos, artwork, trademarks or other branding materials
• Messages or other information you provide when contacting us

We only intend to collect information that is reasonably relevant to the purpose for which it is provided.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically depending on the technologies and services used on the website.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website or page
• General website usage information
• Technical information required for website security and operation

The information collected automatically may vary depending on the hosting provider, website platform, analytics tools and other technologies used on our website.

How We Use Your Information

CRYSTLY may use the information collected from you for purposes including:

• Responding to enquiries
• Providing product information
• Preparing quotations
• Processing and managing orders
• Communicating about your order
• Arranging product delivery
• Providing customer support
• Understanding your product requirements
• Providing customised-label services
• Preparing customer-approved artwork
• Managing business relationships
• Maintaining business and transaction records
• Improving our website, products and services
• Maintaining website security
• Preventing misuse, fraud or unauthorised activity
• Complying with applicable legal and regulatory requirements
• Sending relevant business or promotional communications where permitted

We will seek to use personal information for the purposes communicated to you or for other purposes permitted by applicable law.

Custom Labels, Logos & Customer Materials

CRYSTLY provides customised and branded water bottle solutions.

If you provide us with:

• Logos
• Brand names
• Trademarks
• Artwork
• Designs
• Business information
• Other branding materials

We may process and use those materials for the purpose of preparing, producing and delivering your requested customised products or services.

You are responsible for ensuring that you have the necessary rights, permissions or authorisations to provide such materials to CRYSTLY.

Enquiries, Quotations & Orders

When you contact CRYSTLY through our website, WhatsApp, email, telephone or other communication channels, the information you provide may be used to:

• Understand your requirements
• Contact you regarding your enquiry
• Prepare quotations
• Discuss product specifications
• Confirm quantities
• Arrange delivery
• Process your order
• Provide after-sales support

Website enquiries do not automatically create an order or contractual relationship.

An order is subject to the applicable commercial terms and confirmation provided by CRYSTLY.

Payments

Payments for products or services may be arranged separately between CRYSTLY and the customer through agreed methods, which may include cash, UPI or other mutually agreed payment methods.

Where a third-party payment or financial service is used, its own privacy policy and terms may also apply.

CRYSTLY does not request unnecessary payment-card information through ordinary website enquiry forms.

Sharing of Information

CRYSTLY may share relevant information with third parties where reasonably necessary to operate our business, provide products or services, or comply with applicable law.

Such third parties may include:

• Employees and authorised team members
• Production or manufacturing partners
• Delivery and logistics providers
• Website hosting and technical service providers
• Communication service providers
• Analytics or website performance providers
• Professional advisers
• Government authorities or regulatory bodies where legally required
• Other service providers engaged to support CRYSTLY's business operations

We aim to share only information that is reasonably necessary for the relevant purpose.

Third-Party Services

Our website may use third-party services or technologies that help us operate, secure, analyse or improve the website.

Depending on the services actually implemented on our website, these may include:

• Website hosting providers
• Website analytics services
• Google services
• WhatsApp or communication services
• Social-media integrations
• Website security services
• Other technical service providers

These third parties may process information according to their own privacy policies and terms.

We recommend reviewing the privacy policies of third-party services where appropriate.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, preferences and, where applicable, website analytics.

Cookies are small files or pieces of information stored on or associated with your device when you visit a website.

Cookies may be used for purposes such as:

• Essential website functionality
• Security
• Remembering preferences
• Understanding website usage
• Improving website performance
• Analytics, where applicable
• Marketing or advertising, where applicable

The actual cookies used by CRYSTLY may depend on the website platform, hosting provider, plugins and third-party services implemented on the website.

You may be able to control or delete cookies through your browser settings.

Where required by applicable law, CRYSTLY will provide appropriate information and choices regarding cookies and similar technologies.

Data Retention

CRYSTLY may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

• Responding to enquiries
• Managing customer relationships
• Completing transactions
• Maintaining business records
• Resolving complaints or disputes
• Preventing fraud or misuse
• Complying with legal, tax, accounting or regulatory requirements

The period for which information is retained may vary depending on the type of information and the purpose for which it is processed.

When information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable requirements.

Data Security

CRYSTLY takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of electronic transmission, storage or internet communication can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own devices, accounts and communication channels.

Your Rights

Subject to applicable law and the circumstances of the processing, you may have rights relating to your personal information, including rights to:

• Request information about the processing of your personal data
• Request correction of inaccurate or incomplete information
• Request deletion or erasure where applicable
• Withdraw consent where processing is based on consent
• Raise a privacy-related grievance
• Exercise other rights available under applicable law

The DPDP framework provides rights relating to access to information about personal data, correction/erasure, grievance redressal and withdrawal of consent in applicable circumstances.

To exercise an applicable right or raise a privacy concern, please contact us using the details provided below.

Withdrawal of Consent

Where processing of personal information is based on your consent, you may request to withdraw your consent by contacting CRYSTLY through the contact details provided in this Privacy Policy.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal, where applicable.

The DPDP framework specifically addresses withdrawal of consent and requires appropriate means for exercising applicable rights.

Marketing Communications

Where permitted by applicable law, CRYSTLY may use your contact information to communicate with you about products, services, offers, business updates or other relevant information.

You may request that we stop sending promotional communications to you.

Where an unsubscribe mechanism is provided, you may use that mechanism to opt out of promotional communications.

Children's Privacy

CRYSTLY's website and services are primarily intended for general customers and businesses.

We do not knowingly seek to collect personal information from children for purposes that are not permitted under applicable law.

If you believe that a child has provided personal information to CRYSTLY inappropriately, please contact us so that we can review the matter.

Third-Party Websites & Social Media

Our website may contain links to third-party websites, social-media platforms or other external services.

CRYSTLY does not control the privacy practices, security, content or policies of those third parties.

Any information you provide directly to a third-party website or service will be governed by that third party's applicable privacy policy and terms.

Business Communications

When you contact CRYSTLY through WhatsApp, telephone, email, social media or other communication channels, we may retain relevant communication records for purposes such as:

• Responding to your enquiry
• Managing your order
• Providing customer support
• Maintaining business records
• Resolving disputes
• Improving our services
• Complying with applicable legal requirements

You should avoid sending unnecessary sensitive or confidential information through ordinary enquiry channels.

Changes to This Privacy Policy

CRYSTLY may update this Privacy Policy from time to time to reflect changes in:

• Our products or services
• Our website
• Technology
• Data-processing practices
• Applicable laws or regulations

When changes are made, the updated version will be published on this page with a revised Last Updated date.

Contact Us & Privacy Grievances

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or wish to raise a privacy-related grievance, you may contact us using the details below.

We will review and respond to privacy-related requests in accordance with applicable law.

Consent & Acknowledgement

By using the CRYSTLY website and voluntarily providing personal information through our enquiry forms or other communication channels, you acknowledge that you have read this Privacy Policy.

Where applicable law requires consent for a particular processing activity, CRYSTLY will seek consent in the manner required by law.